Frequently Asked Questions

Which American accent will you teach me?
You will learn to produce the Standard American Accent that is also called “Broadcaster English”. It’s the standard, neutral speech that you hear on American news programs and in educated circles. The Standard American Accent is not associated with any particular region in the US, but it is what most Americans try to use professionally.

How does your billing work?
You will pay for your first week when you subscribe to a plan. Every following payment will be automatically charged to your credit card on Saturday, two days before the billing week starts. A billing week always starts on Monday and ends on Sunday.

What if I don’t like my coach?
Even though our coaches are all highly qualified, if you don’t like your coach for any reason, you can replace them with another coach at any point of time or get a refund according to our 100% satisfaction guarantee.

Can you treat speech disorders?
No, we don’t treat, prevent, assess or diagnose speech disorders.

Are any of your staff members speech-language pathologists?
No, we don’t employ any speech-language pathologists and are not associated with speech-language pathology.

It’s class time. How do I connect to my accent coach?
Classes are taught through Skype. If you don’t have Skype, download it here:
https://www.skype.com/en/get-skype/

How do I cancel a class?
If you cancel a class at least 10 hours before the class time, you will be eligible to reschedule that class up to 30 days later. Notify us at cancel@accentadvisor.com or notify your coach directly.

Are my credit card details safe?
Yes. Our payment processor is Stripe, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

Can I take more than three classes per week?
Yes you can. The price for each additional class is $18. You can upgrade your plan through your coach or through your account page.

I have a question. How can I contact you?
We are here to help, please send an email to hello@accentadvisor.com with your question.

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Contact us
hello@accentadvisor.com
99 Wall Street #246, New York, NY 10005 (classes are online, not at this address)
Monday - Sunday, 24 Hours